Arranging a Student Housing Viewing

Staff: Good afternoon, Northgate Student Housing, this is Oliver speaking. How can I help? Student: Hello, I'm calling because I need to arrange a viewing for a shared flat. I was hoping for Saturday afternoon, if possible. Staff: Of course. I'll check availability, but first I need to take a few details. Could I have your full name, please? Student: Yes, it's Mina Patel. Staff: Thank you. And could you give me your student or customer reference number? Student: It's P A three one nine four. Staff: Let me repeat that: P A three one nine four. Great, I have your record now. What is the best mobile number for you? Student: It's zero seven seven three six, eight zero five, one four two. Staff: Thanks. I don't have anything for Saturday afternoon, but I can offer Friday at quarter past four. Would that work? Student: Friday at quarter past four is fine. Could you remind me what the appointment includes? Staff: For the viewing for a shared flat, we'll check the main details, confirm your booking record, and make sure we cover the heating and internet contract as well. Student: That's useful. I should mention that I'm a little worried about needing a quiet room for study. Can someone look at that too? Staff: Yes. If it is a small adjustment, it is included. If there is any extra paid work, we will call you first with an estimate and wait for your approval. Student: Perfect. How much should I expect to pay? Staff: The charge is twenty pounds holding fee. Please pay when you arrive, either by card or cash. Student: Okay, twenty pounds holding fee. Where exactly should I go? Staff: We are at Flat B, number sixteen Castle Street. Try to arrive five minutes early so there is time to check you in. Student: Is there anything I need to bring with me? Staff: Please bring your passport or student card. We need it before we can start the appointment. Student: Great. So that's Friday at quarter past four, twenty pounds holding fee, at Flat B, number sixteen Castle Street, and I need to bring my passport or student card. Staff: That's right. You're all booked in. Is there anything else I can help with? Staff: Before we finish, I should mention that the confirmation email usually arrives within ten minutes. It includes the appointment time, the address, and a short reminder about what to bring. Student: If I do not receive the email, should I call back straight away? Sometimes university messages go into my junk folder. Staff: Please check the junk folder first, and if nothing arrives after an hour, call us with your reference number. We can resend the confirmation while you are on the phone. Student: That's helpful. I may be coming directly from a lecture, so I wanted to ask what happens if I am a few minutes late. Staff: A few minutes is not a problem, but if you are more than ten minutes late, we may have to move you to the next available slot. The schedule is quite full in the afternoon. Student: Understood. I will leave extra time. Is there somewhere nearby where I can wait if I arrive early? Staff: Yes, there is a small waiting area beside reception. Please do not queue outside the appointment room, because staff need to keep that corridor clear. Student: Great, that all sounds clear. I will check the email and make sure I have the right document with me. Student: No, that's everything. Thanks very much. Staff: You're welcome. Goodbye.