Making a Dental Appointment

Staff: Good afternoon, Green Street Dental Clinic, this is Helen speaking. How can I help? Student: Hello, I'm calling because I need to arrange a new patient check-up. I was hoping for tomorrow morning, if possible. Staff: Of course. I'll check availability, but first I need to take a few details. Could I have your full name, please? Student: Yes, it's Marco Silva. Staff: Thank you. And could you give me your student or customer reference number? Student: It's S I two six seven five. Staff: Let me repeat that: S I two six seven five. Great, I have your record now. What is the best mobile number for you? Student: It's zero seven nine zero four, two one six, eight eight zero. Staff: Thanks. I don't have anything for tomorrow morning, but I can offer Monday at eleven twenty. Would that work? Student: Monday at eleven twenty is fine. Could you remind me what the appointment includes? Staff: For the new patient check-up, we'll check the main details, confirm your booking record, and make sure we cover X-ray availability as well. Student: That's useful. I should mention that I'm a little worried about sensitivity on the left side. Can someone look at that too? Staff: Yes. If it is a small adjustment, it is included. If there is any extra paid work, we will call you first with an estimate and wait for your approval. Student: Perfect. How much should I expect to pay? Staff: The charge is thirty-eight pounds. Please pay when you arrive, either by card or cash. Student: Okay, thirty-eight pounds. Where exactly should I go? Staff: We are at the blue building opposite the pharmacy. Try to arrive five minutes early so there is time to check you in. Student: Is there anything I need to bring with me? Staff: Please bring your medical history form. We need it before we can start the appointment. Student: Great. So that's Monday at eleven twenty, thirty-eight pounds, at the blue building opposite the pharmacy, and I need to bring my medical history form. Staff: That's right. You're all booked in. Is there anything else I can help with? Staff: Before we finish, I should mention that the confirmation email usually arrives within ten minutes. It includes the appointment time, the address, and a short reminder about what to bring. Student: If I do not receive the email, should I call back straight away? Sometimes university messages go into my junk folder. Staff: Please check the junk folder first, and if nothing arrives after an hour, call us with your reference number. We can resend the confirmation while you are on the phone. Student: That's helpful. I may be coming directly from a lecture, so I wanted to ask what happens if I am a few minutes late. Staff: A few minutes is not a problem, but if you are more than ten minutes late, we may have to move you to the next available slot. The schedule is quite full in the afternoon. Student: Understood. I will leave extra time. Is there somewhere nearby where I can wait if I arrive early? Staff: Yes, there is a small waiting area beside reception. Please do not queue outside the appointment room, because staff need to keep that corridor clear. Student: Great, that all sounds clear. I will check the email and make sure I have the right document with me. Student: No, that's everything. Thanks very much. Staff: You're welcome. Goodbye.