Hiring a Car for a Weekend Trip

Staff: Good afternoon, CityLink Car Hire, this is Rachel speaking. How can I help? Student: Hello, I'm calling because I need to arrange a small automatic car hire. I was hoping for Friday evening, if possible. Staff: Of course. I'll check availability, but first I need to take a few details. Could I have your full name, please? Student: Yes, it's Owen Clarke. Staff: Thank you. And could you give me your student or customer reference number? Student: It's C L four five one eight. Staff: Let me repeat that: C L four five one eight. Great, I have your record now. What is the best mobile number for you? Student: It's zero seven six eight three, one zero four, seven two nine. Staff: Thanks. I don't have anything for Friday evening, but I can offer Friday at six o'clock. Would that work? Student: Friday at six o'clock is fine. Could you remind me what the appointment includes? Staff: For the small automatic car hire, we'll check the main details, confirm your booking record, and make sure we cover basic insurance as well. Student: That's useful. I should mention that I'm a little worried about needing space for two suitcases. Can someone look at that too? Staff: Yes. If it is a small adjustment, it is included. If there is any extra paid work, we will call you first with an estimate and wait for your approval. Student: Perfect. How much should I expect to pay? Staff: The charge is sixty-two pounds. Please pay when you arrive, either by card or cash. Student: Okay, sixty-two pounds. Where exactly should I go? Staff: We are at the depot beside platform four at Central Station. Try to arrive five minutes early so there is time to check you in. Student: Is there anything I need to bring with me? Staff: Please bring your driving licence. We need it before we can start the appointment. Student: Great. So that's Friday at six o'clock, sixty-two pounds, at the depot beside platform four at Central Station, and I need to bring my driving licence. Staff: That's right. You're all booked in. Is there anything else I can help with? Staff: Before we finish, I should mention that the confirmation email usually arrives within ten minutes. It includes the appointment time, the address, and a short reminder about what to bring. Student: If I do not receive the email, should I call back straight away? Sometimes university messages go into my junk folder. Staff: Please check the junk folder first, and if nothing arrives after an hour, call us with your reference number. We can resend the confirmation while you are on the phone. Student: That's helpful. I may be coming directly from a lecture, so I wanted to ask what happens if I am a few minutes late. Staff: A few minutes is not a problem, but if you are more than ten minutes late, we may have to move you to the next available slot. The schedule is quite full in the afternoon. Student: Understood. I will leave extra time. Is there somewhere nearby where I can wait if I arrive early? Staff: Yes, there is a small waiting area beside reception. Please do not queue outside the appointment room, because staff need to keep that corridor clear. Student: Great, that all sounds clear. I will check the email and make sure I have the right document with me. Student: No, that's everything. Thanks very much. Staff: You're welcome. Goodbye.